Wavecom Instruments - Support Form
Your Online Portal for Support
     
Wavecom Instruments Pty Ltd
ABN 60 065 609 225
257 Grange Road,Findon,SA 5023
Phone: +61 08 8243 3500
Fax: +61 08 8243 3501
Email: office@wavecom.com.au
Website: www.wavecom.com.au
YOUR DETAILS
Company *
Name (and position in Company) *
Address Line 1 *
Address Line 2
Suburb *
State *
Postal Code *
Country (Leave as Blank if Australia)
Phone *
Fax
Email *
     
PRODUCT DETAILS
To find your Software Version Number- look in Dark Blue Title Bar when the software starts e.g 4.3.0
Product Make & Model *
Product Serial Number
(required for WinPATS Extended Support and Latest Version Request. Enter 'LOST' if you can't find it) *
Where did you buy WinPATS?
(if you do not have WinPATS, where did you buy your product?) *
Software Version Number *
(enter 'None' if you don't use WinPATS or LogBOOK)
     
COMPUTER OPERATING SYSTEM
To find which Operating Sytem you have-
For Windows Vista/7/8 - Click Start Button, Control Panel, System and Security, System
For Windows XP - Click Start Button, Control Panel, System
Operating System *
SUPPORT REQUIRED
Support Type *
Full Description
or Comments
*
 * Compulsory Field    
TERMS & CONDITIONS
1. You have already read the WinPATS F.A.Q section (see above) and it did not address your need.

2. To obtain Support for WinPATS on the basis on Extended Support, enter the Serial Number of your WinPATS, provided at time of purchase, or you will forfeit the benefits of Extended Support for this Case.

3. All support deemed general Computer Support and not related specifically to WinPATS may not be addressed by Wavecom.

4. If you require general help with WinPATS (that is not problem related) Wavecom will advise you of an Extended Support plan that is suitable to your needs.

5. Wavecom will provide a Case Number to follow up this lodgement.

6. Without a WinPATS Serial Number (to indentify WinPATS Extended Support) or a Case Number, Wavecom may not provide telephone support. After you receive a Case Number by Email, please quote it if you call.

7. WinPATS Extended Support is subject to expiration based on Terms and Conditions at the time of purchase.
 
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