Wavecom Instruments - Support Form
Your Online Portal for Support
Wavecom Instruments Pty Ltd
ABN 60 065 609 225
257 Grange Road,Findon,SA 5023
: +61 08 8243 3500
: +61 08 8243 3501
Name (and position in Company)
Address Line 1
Address Line 2
(Leave as Blank if Australia)
To find your Software Version Number- look in Dark Blue Title Bar when the software starts e.g 4.3.0
Product Make & Model
WinPATS Software Only
WinPATS Base Software Only
WinPATS Premium Software Only
WinPATS LogBOOK Software Only
Tnt (early models)
TnP500PH Black Phantom
Itest 3760 M Kit (Nesco)
Product Serial Number
(required for WinPATS Extended Support and Latest Version Request. Enter 'LOST' if you can't find it)
Where did you buy WinPATS?
(if you do not have WinPATS, where did you buy your product?)
Software Version Number
(enter 'None' if you don't use WinPATS or LogBOOK)
COMPUTER OPERATING SYSTEM
To find which Operating Sytem you have-
For Windows Vista/7/8 - Click Start Button, Control Panel, System and Security, System
For Windows XP - Click Start Button, Control Panel, System
Stand alone Tester (Not PC connected)
Windows XP SP1
Windows XP SP2
Windows XP SP3
Windows Vista SP1
Windows Vista SP2
Windows 7 SP1
Windows 7 SP2
Windows 8 SP1
TnT Connection, Uploading or Downloading Issue
WinPATS Software Support
Latest Version Request
TERMS & CONDITIONS
1. You have already read the WinPATS F.A.Q section (see above) and it did not address your need.
2. To obtain Support for WinPATS on the basis on Extended Support, enter the Serial Number of your WinPATS, provided at time of purchase, or you will forfeit the benefits of Extended Support for this Case.
3. All support deemed general Computer Support and not related specifically to WinPATS may not be addressed by Wavecom.
4. If you require general help with WinPATS (that is not problem related) Wavecom will advise you of an Extended Support plan that is suitable to your needs.
5. Wavecom will provide a Case Number to follow up this lodgement.
6. Without a WinPATS Serial Number (to indentify WinPATS Extended Support) or a Case Number, Wavecom may not provide telephone support. After you receive a Case Number by Email, please quote it if you call.
7. WinPATS Extended Support is subject to expiration based on Terms and Conditions at the time of purchase.
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